Taking the Pain Out of Patient Complaints
Private healthcare patients have high expectations of the care, service and value they should receive – and when those expectations aren’t met, you may find yourself on the sharp end of a formal complaint, negative online review or social media post.
With complaints on the increase, how can you be better prepared to deal with these challenges and bring them to a close without damaging your business?
New Complaint Resolution Service
The Complaints Resolution Service from Nockolds Solicitors is an impartial, efficient and effective resolution service created specifically for private healthcare companies.
Building on your company’s existing internal complaints processes, the service helps you bring patient disputes to a mutually beneficial conclusion faster, while supporting you and your team, improving your customer experience and giving you actionable insights.
The Complaints Resolution Service can be used to resolve a variety of complaints including:
- Care concerns
- Statutory consumer rights
- Payment disputes
- Client relationship issues
Why Choose the Complaints Resolution Service?
The Complaints Resolution Service is run by Nockolds Solicitors which has 10+ years’ experience in delivering Alternative Dispute Resolution (ADR) to private and publicly funded healthcare sectors.
The firm deals with over 6,000 healthcare-related mediations per year, with an impressive 85% resolution rate, to prevent further escalation and reputational damage. As well as being time sensitive and completely confidential for all parties, the Complaints Resolution Service offers excellent value for money when compared to normal legal processes.
Interested in finding out more?
Book onto our free introductory webinar on the 19 September 2024 where Nockolds Head of Resolution, Jennie Jones, will introduce you to the Complaints Resolution Service and share her top tips on dealing with challenging complaints.
Click here to find our more and to book your place today. If you have any questions, please get in touch with us here.